Posted on: 22nd Jul, 2011 05:21 pm
Hi,
I asked this question a couple wks ago, as my loan officer didn't lock the rate right away when I say yes on the loan so ends up the rate changes later on he cannot give me the lender credit ($755), and he didn't tell me till after 2 wks of the loan application. I was all upset and talked to his superviser, they finally fix that and said that they can give me back $750, as an exception this time. Even that I dislike the way they do things but I don't want to spend more time in changing the lender so I keep moving on with this lender.
Anyway, today is the closing date, since he didn't get everything ready so I've going to sign the paperwork tomorrow am. When I looked the the HUD settlement he sent me today. The lender credit is $651 instead of $750, so I asked the loan officer again, he said "O... they miscalculated the credit, my apolgies. but at least you have 650 back" I was mad as why didn't he tell me eariler. I know at this point there is nothing I can do, the $100 is not a big amount, but still... I'm upset that he should have told me eariler, if I didn't pay attention about it, probably he think I won't find that out?! I'm thinking to file a complain to the company, or any suggestion what should I do at this point.
Thanks a lot for the help!!!
I asked this question a couple wks ago, as my loan officer didn't lock the rate right away when I say yes on the loan so ends up the rate changes later on he cannot give me the lender credit ($755), and he didn't tell me till after 2 wks of the loan application. I was all upset and talked to his superviser, they finally fix that and said that they can give me back $750, as an exception this time. Even that I dislike the way they do things but I don't want to spend more time in changing the lender so I keep moving on with this lender.
Anyway, today is the closing date, since he didn't get everything ready so I've going to sign the paperwork tomorrow am. When I looked the the HUD settlement he sent me today. The lender credit is $651 instead of $750, so I asked the loan officer again, he said "O... they miscalculated the credit, my apolgies. but at least you have 650 back" I was mad as why didn't he tell me eariler. I know at this point there is nothing I can do, the $100 is not a big amount, but still... I'm upset that he should have told me eariler, if I didn't pay attention about it, probably he think I won't find that out?! I'm thinking to file a complain to the company, or any suggestion what should I do at this point.
Thanks a lot for the help!!!
Welcome Guest,
Thank you for sharing your experience with us!! :) It's good to note that you pursued them and got the refund of the excess amount that they charged you.
Thank you for sharing your experience with us!! :) It's good to note that you pursued them and got the refund of the excess amount that they charged you.
Back to the trough...or perhaps I ought to say "hack through the trough."
I'm so glad you received that call from the supervisor, who seemingly was astounded at the scheduling and that you had been promised one thing and received another, etc. That they're cutting a check for you is only appropriate, and it's most unfortunate that you went through that entire annoying process.
I apologize for having a communicable misspelling disease, and I'm hopeful that you'll recover quickly. Maybe that $104 will buy you precisely the right medication (if you need it) to recover.
It's a valuable thing that you've shared your experience, as others may well benefit from what you've been through, either by being more proactive in their searching for a loan officer and a loan product; or by reaching out when they've been dealt a raw deal and seeking replenishment of any funds expended as a result.
I'm so glad you received that call from the supervisor, who seemingly was astounded at the scheduling and that you had been promised one thing and received another, etc. That they're cutting a check for you is only appropriate, and it's most unfortunate that you went through that entire annoying process.
I apologize for having a communicable misspelling disease, and I'm hopeful that you'll recover quickly. Maybe that $104 will buy you precisely the right medication (if you need it) to recover.
It's a valuable thing that you've shared your experience, as others may well benefit from what you've been through, either by being more proactive in their searching for a loan officer and a loan product; or by reaching out when they've been dealt a raw deal and seeking replenishment of any funds expended as a result.
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