Posted on: 29th Sep, 2009 05:47 am
i just closed after having a fha streamline..the documents we signed with all the escrow included stated that our payment will be about 2500..it went all fine...now 2 weeks after we closed the bank sent me a mail that they had made a mistake and my payment will be instead of 2500 will be 2700. i tried to call the banks customer service and said that they cant do anything about it and i will have to go back to my loan officer..so i called my loan officer then he said that the mortgage has been funded already and administration will have to call me on how to take care of it.a week after nobody called me yet so i called my loan officer again then he said he'll find out what happened for me...2weeks had past nobody has called me yet so i keep on calling my loan officer then on he never picks up nor return my phonecalls..i tried to bumped it up through his supervisor then the supervisor advised me to call customer service because he said that as soon as the mortgage closed then cant do anything about it so i was being bounced back and forth already then on i began to be very upset and frustrated because if was just told that they cant do anything about it i could have just find out because as soon as i knew that my loan officer/supervisor cant do anything 3 days after will be by payment due day already...my problem is if they cant do anything about it who should i approach for it and if the bank would have informed me correctly about the figures i wouldnt have closed it..now i know its too late for me to dispute coz i only had 3days to cancel it..please help me im really desperated..thanks
wesley, who closed this loan for you? did you have a title agent? go back to that title agent, and ask them to speak up on your behalf...after all, you undoubtedly paid for their services, right?
also, you need to review your documentation to see who the supervisory organization is for this lender. they can further identify your rights to you as a borrower and lead you to a resolution of the problem.
please excuse the loan officer. no matter how involved he may have been in this transaction, what happens at and after closing is completely out of his hands. that supervisor was correct in that you have to work with a different department to rectify the situation. loan officers are not involved in decision-making, nor in providing solutions to problems that happen after they've begun the application process.
yes, you'll get some help, but at this point in the process, all he can do is place a phone call or send an email. what takes place thereafter is utterly out of his control.
also, you need to review your documentation to see who the supervisory organization is for this lender. they can further identify your rights to you as a borrower and lead you to a resolution of the problem.
please excuse the loan officer. no matter how involved he may have been in this transaction, what happens at and after closing is completely out of his hands. that supervisor was correct in that you have to work with a different department to rectify the situation. loan officers are not involved in decision-making, nor in providing solutions to problems that happen after they've begun the application process.
yes, you'll get some help, but at this point in the process, all he can do is place a phone call or send an email. what takes place thereafter is utterly out of his control.
the advice above is of course, correct.
out of curiosity, was there any change in the loan amount and/or the interest rate from what was disclosed to you versus what you signed at closing?
if no change, the change in payment would be due to a change in escrows required for taxes and insurance.
the "bank" sent you a letter and said they made a mistake? the letter must have some contact information. can you not ask the sender of the letter what mistake was made???
as far as the principal and interest payment on the new mortgage, is it less than the principal and interest payment on the old mortgage? it must be to be an fha streamline refinance (unless the term was shortened)
out of curiosity, was there any change in the loan amount and/or the interest rate from what was disclosed to you versus what you signed at closing?
if no change, the change in payment would be due to a change in escrows required for taxes and insurance.
the "bank" sent you a letter and said they made a mistake? the letter must have some contact information. can you not ask the sender of the letter what mistake was made???
as far as the principal and interest payment on the new mortgage, is it less than the principal and interest payment on the old mortgage? it must be to be an fha streamline refinance (unless the term was shortened)
